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24-Hour Cancellation Policy*
I agree to the 24-hour rule of the United States Department of Transportation (USDOT). Downtown Docks adopted the 24-hour rule of USDOT as our cancellation policy. Downtown Docks customers can cancel their reservation up to 24-hours prior to the start time of their reservation.
Late Arrival Notification*
By checking this box, I understand Downtown Docks allow 15-minute grace period for a late arrival. After 15 minutes, your reservation will be forfeited without refund. You must call before the start time of your reservation to avoid a forfeit.
Pending Reservation*
By checking this box, I understand once I book this reservation, my reservation will be pending for review until I receive a confirmation email that payment is completed. Pending orders are NOT confirmed reservation. To expedite reservation approval, call Portofino’s 312-405-5735 or City Winery 312-709-1358 with your docking reservation order number.

Need to Know About Your Reservation

  • All reservations are reviewed before approval.
  • The deals are ONLINE! Onsite booking will result in higher rates.
  • To guarantee your reservation, your boat must be within the length range that you selected upon booking.
  • Extending your reservation requires an additional reservation request.
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